Frequently Asked Questions
Everything you need to know about shopping at The Shop at Equinox.
What is your return policy for performance apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like undergarments and water bottles are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your high-performance gear sooner.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery windows vary by location and are calculated at checkout.
How do I determine my correct size?
Each product page features a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements for each item to ensure a perfect fit for your workout.
Are Equinox member discounts applicable online?
Yes, Equinox members may be eligible for exclusive pricing. Please ensure you are logged in using the email address associated with your club membership to see applied discounts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.